Your Tenant Area

Here is a reminder of the building regulations.

Building Regulations

Building regulations must be respected at all times.

These serve to standardize permissions without causing inconvenience to neighbors.

Special authorization may sometimes be granted. In such cases, written authorization must be obtained from the manager; otherwise, we may require compliance with this regulation. In case of non-compliance, lease termination with penalty may be required.

FOR ANY EMERGENCY, CALL:
819 691-2274, EXTENSION 5

How it works:

You will first speak to a specialized emergency operator. She is there to assist you.

1. You will provide your address, which will allow her to transmit the correct information to the responsible person who will call you back shortly (normally 1 to 10 min).
2. You explain the nature of the emergency, for example; water is leaking from the ceiling.
3. You then provide your name and phone number.
4. A maintenance technician will call you within the mentioned timeframe and will be with you to resolve the situation.

IT IS VERY IMPORTANT TO USE THIS SERVICE ONLY FOR EMERGENCIES; otherwise, charges may apply.

Tenant insurance is mandatory in all apartments under our management. This is a clause in the building regulations to protect both the tenant themselves, neighboring tenants, and the owner. This insurance protects you in case of significant damage, fire, or breakage for which you are responsible.

Otherwise, you could be held responsible and sued to recover the necessary amounts for repairs. Tenant insurance will also protect you in case of theft in your dwelling, your car, or elsewhere.

You can obtain this type of insurance for a sum ranging between $20 and $40 per month, depending on the value of your belongings and the type of dwelling to be insured.

Insurers in the region:

• PMA Insurance (broker)
• Desjardins General Insurance
• La Capitale
• And many others…

Contact us for information regarding your building!

The entire Thrace Real Estate team is committed to respecting the confidentiality of personal information collected from its clients, tenants, partners, and employees, in accordance with the requirements of the Act respecting the protection of personal information in the private sector. The company has therefore adopted policies and procedures to comply with these laws.

Personal Information Protection Policy

Rent must be paid on the 1st of each month. Frequent delays may have legal consequences and may result in lease termination with penalty.

Payment Methods

Direct Debit

This is the simplest way to pay your rent and ensure your payment is made every month. Simply fill out the form with your manager once, and you’re all set. Inquire with them; a large majority of our buildings offer this type of payment.

This payment method is the most popular among our tenants!

Post-dated Check

Post-dated checks remain a simple and secure method for paying rent. A series of checks can be issued for the year or for a specific period.

Inter-account Transfer

This type of payment can be made at any banking institution.

Most accounts for deposits are with Desjardins. Call your manager for the necessary information to complete your inter-account transfer. Transfers are usually made via AccèsD Desjardins, which is the second most popular among our tenants.

Cash Payment

All cash payments are made at the office of Gestions Thrace Inc., 1175 Bellefeuille Street, Trois-Rivières, QC, during opening hours. This method is rarely used, but always available.

Renewal Period

The period for renewing a lease (12-month lease and longer) is between six and three months before the end of the lease. The landlord will send a renewal notice specifying the new lease conditions. The tenant will have a thirty-day period to respond whether they accept or refuse the new conditions.

Responding to the Renewal Notice

You will receive your renewal notice electronically, where you can easily and securely respond and sign directly on your mobile device of choice or your computer, thus reducing paper usage. Your renewal notice can only be signed once all tenants at the address have provided a response, either accepted or refused, within the electronic platform.

If no response is given after thirty days, the lease will automatically renew. We are always very happy to keep our tenants!

Maintaining your apartment is essential and is your responsibility. This action on your part demonstrates respect for others and for your environment. Should we notice an unsanitary dwelling, we will promptly request lease termination as well as reimbursements for the restoration and cleaning of the dwelling.

We invite you to consult the guide for more details

Bathroom

SINK: Clean and do not allow hair to accumulate to avoid clogging the drain.

TOILET: Do not flush cigarette butts, food, sanitary napkins, tampons, or any solid object that could clog the pipe. This is your responsibility.

BATH: Thoroughly clean the shower surround, silicone, and ceramic grout at least once every two weeks to prevent mold growth. Mold can spread throughout the apartment and cause respiratory illnesses.

MOLD: If mold forms, treat it with pure bleach and/or white vinegar and a small scrubbing brush. Mold problems are generally caused by excessively high humidity (non-use of the fan) or poor bathroom maintenance. It is your responsibility to maintain it properly.

FAN: It is advisable to turn on the fan for the shower or bath with each use to reduce humidity levels. This use will prevent mold from forming more quickly and will reduce your maintenance frequency. It will also prevent condensation on your windows. Mold and humidity can lead to unpleasant odors!

Kitchen

KITCHEN HOOD: Clean the kitchen hood regularly, especially after each use for frying. Operate the hood with each use of the cooking burners to remove as much indoor humidity as possible.

SINK: Do not dispose of food in the sink and always clean it thoroughly to prevent clogging. This is your responsibility!

STOVE AND REFRIGERATOR: Move them forward at least once a year to thoroughly clean behind each. Clean the refrigerator regularly to prevent odors. Clean the oven at least once per season to remove grease.

Laminate Flooring

It is strictly forbidden to use strong bleach or any other strong product on laminate flooring. Use a mild soap for cleaning. Lightly dampen and dry thoroughly.

Do not use a lot of water; only a semi-damp cloth, otherwise the floor will peel and separate. With heavy water use, water will penetrate the cracks and joints of the floor and cause it to lift. This floor will then need to be replaced as it will have absorbed the water. Proper maintenance of your floor is your responsibility!

No excessive water on the floors; use a slightly damp mop to clean the floor.

Air Exchanger and Heat Pump

To fully enjoy the comfort provided by an air exchanger and a heat pump, you must clean the filter at least twice a year, in spring and autumn. This action will contribute to improving the quality of your environment and air. See all maintenance details here.

Occupancy of a dwelling usually takes place on July 1st. However, occupancy can occur at any time of the year by agreement with the landlord or the tenant vacating the dwelling.

Premises Inspection

Upon taking possession, we suggest you inspect the apartment and report any anomalies or damage caused by previous tenants. We will then carry out the repairs, and you will not be held responsible for them upon your departure.

Key Handover

The key handover must be done either with the outgoing tenant or with the building manager. Communication between tenants and the office is essential to organize this procedure and satisfy everyone.

Important Note: Each tenant is responsible for maintaining their apartment. You must leave your apartment clean out of respect for those who will move in. To those taking possession of a dwelling: do not hesitate to ask the outgoing tenant to clean. It is their responsibility. The manager will also provide a reminder and follow-up.

A little saying to help you: The cleanliness of one’s environment reflects one’s own cleanliness. So, present a sparkling image!

No pets are allowed in the dwellings except with special written approval from the property manager.

Failure to comply with this rule may have legal consequences, and compensation may be required.

The removal of the animal may be required at any time.

Some individuals have been authorized to have a pet due to health reasons. The mere fact that a neighbor owns a pet does not, under any circumstances, authorize another tenant to own one, except with the owner’s approval.

Decorating your apartment is highly recommended and even encouraged. However, you must respect the building regulations appended to your lease.

Unless repainting everything white before your departure, bright and dark colors are not permitted.

Stylish apartment decor ideas!

• Natural or artificial decorative plants.
• Modern or vintage furniture.
• Frames and paintings.
• Artistic and personal photos.
• Functional furniture such as a desk, a reading chair, a well-stocked bookshelf, a china cabinet.
• Area rugs for the living room, bedroom, entrance.
• Curtains or blinds in the windows.
• Decorative light fixtures: floor-standing, ceiling-mounted, or wall-mounted.

The following decorative elements must all be removed and the walls restored to plain white before your departure.

• Dark paint repainted white
• Wallpaper removed
• Stickers and graffiti removed
• Holes in walls patched
• All physical modifications made without approval.
• No furniture must be left in the apartment, for any reason.

Containers or wheeled bins are provided for your use in building parking lots. No garbage inside corridors, on balconies, or in any common area will be tolerated. It is the tenants’ responsibility to place garbage in the containers or to put out the wheeled bins on the street on collection day.

All forms of garbage or waste are strictly prohibited in building corridors and on balconies.

Bulky Waste

For the collection of any bulky waste, you can contact the city of Trois-Rivières to notify them and learn about the collection schedules for such waste. No fees are charged by the city.

Conditions to be respected:

• Notify the waste collection service of the city of Trois-Rivières of the address and description of the waste.
• Keep them dry or protect them from water by covering them in case of precipitation.

Air Exchanger

The air exchanger filters are located at an angle above a metal or plastic block. These filters are washable with mild soap and must be completely dry before being put back in place. You can also vacuum them to remove dust and then put them back in place.

Heat Pump/Air Conditioner

The heat pump or air conditioner filters are located inside the wall unit. Similar to dryer filters, these filters are washable with mild soap and must be completely dry before being put back in place. You can also vacuum them to remove dust and then put them back in place.

See steps in detail

Lease termination is an agreement between the tenant and the landlord to end a lease. However, the landlord may refuse to terminate a lease. In such a case, the lease must be respected until its end.

For more information, contact your building manager. We will discuss the situation and find various possible solutions.

Lease assignment must be done in collaboration with and with the agreement of your building manager. We reserve the right to accept or refuse any tenant who wishes to take over your lease. Potential tenants must meet our eligibility criteria, namely solvency (financial situation) and desirability (references). A fee of $230 for lease assignment covers file processing costs such as credit checks, rental history, and any other necessary verification.

You can have them fill out the form titled Rental Application and bring it to us. You can also refer them directly to your building manager for verification.

Please do not hesitate to call us. We will help you find a quick and simple solution! We will discuss the possible options for your specific situation.

A lease is a contract, a commitment to be respected according to the stipulated conditions and terms. Any modifications or non-compliance may have legal consequences.

Lease addendums, such as the building regulations, must be respected in the same manner as the components of the lease.

For any other information regarding your lease, please contact us!

Consult our articles for more information on notice of renewal, lease assignment, or lease termination.

Thrace Management provides its clients with a maintenance service. This service includes all tenant service calls as well as concierge services for the common areas of the buildings.

Do you have a problem in your dwelling or building? Please do not hesitate to call us so that we can remedy the situation, or fill out our maintenance request form!

Our team is fast, efficient, and courteous.

Our service is available during office hours. However, a team is operational all week, from Monday to Friday, from 8 AM to 5 PM.

Our Policy:

A maintenance technician will call you before the visit to notify you and will schedule an appointment if you wish to be present.

In case of absence, a note will be left to inform you of the progress of the work, the estimated completion date, and any useful information for its proper execution.

When a tenant vacates a dwelling, it must be clean, emptied of all personal belongings (furniture and personal effects), and ready to welcome the new occupant.

Tasks to complete before leaving:

1. Empty the dwelling
2. Clean the floor
3. Clean the bathroom (bathtub, toilet, sink, mirror, window)
4. Clean the windows
5. Remove all decorations from the walls
6. Repair holes in the walls
7. Empty and clean the refrigerator, if included in the lease
8. Clean the stove and oven, if included in the lease
9. No furniture should be left in the apartment when you move out, except for those included in the lease.

In short, leave the dwelling as you would like to receive it. If you maintain your apartment daily, the task will be very easy.

The cleanliness of one’s environment reflects one’s own cleanliness! Maintain cleanliness in your surroundings and personally!

Any physical damage, such as holes in the walls, doors, broken flooring, mold, water accumulation, or any form of damage or condition that could deteriorate the physical premises, will be reported to the police and prosecuted.

Noise can sometimes be a source of tension between tenants.

The guideline for acceptable noise levels is to allow other tenants full enjoyment of the premises.

By full enjoyment of the premises, we mean that the tenant is obligated not to disturb neighbors and to avoid any form of noise that could interfere with others’ normal enjoyment of their premises.

We strongly recommend that tenants reduce noise from 9 PM until 7 AM to allow neighboring tenants full enjoyment of the premises. During daytime hours, from 7 AM to 9 PM, normal noise associated with occupying a dwelling should be tolerated.

If, however, a neighbor produces excessive noise, a polite and courteous intervention with them should first be made. If the noise does not cease, call your property manager, who will be pleased to collaborate with you and the offending tenant, anonymously, to resolve the situation.

Examples of excessive noise:

• Television or stereo volume too loud
• Walking with shoes or heels in the dwelling
• Running in the dwelling or hallway
• Shouting, speaking very loudly.
• All forms of abnormal noise during nighttime hours.

The number of allocated parking spaces and assigned spots are specified in the lease. You can contact your building manager to obtain a parking plan and for more information regarding any changes. Under no circumstances may a tenant park in another tenant’s parking space without their permission.

Vehicles parked in unauthorized areas should expect to be towed.

Overnight Winter Parking

The city of Trois-Rivières provides daily information on overnight parking. The phone number to obtain this information is 819-377-5308.

Before obtaining the information, you must determine your building’s zone by consulting the map on the city of Trois-Rivières’ website.